GUARANTEE & STORE POLICIES

BLACKSAND GUARANTEE & STORE POLICIES

Blacksand Tactical is introducing a return policy unlike any you’ve ever seen before: the *Blacksand Guarantee*, by doubling the manufacturer’s warranty of every item we sell. For example, if a manufacturer offers a 60-day warranty, we will extend that to 120 days. If an item is already covered by a manufacturer’s lifetime warranty, you’ll still be able to return items through us!

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For ANY return you need to make, whether covered by a warranty or not, you will be able to handle that through Blacksand Tactical. We will not redirect you to a manufacturer or not try to help you out with a defective item ourselves. We’re not just a middleman for taking orders; we’re here to help you out until long after a purchase is made.

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If you need to return an item that is OUTSIDE of a manufacturer’s warranty but still covered by the Blacksand Guarantee we reserve the right to FIRST offer you a replacement of the item, if available. If not, we will offer a store credit, for the original purchase price (less any applicable shipping costs) to be used on any future purchase.

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For any items that are not covered by any type of manufacturer’s warranty, our return period extends to 60 days from the date of purchase. To be eligible for a full refund within your return period, your item must be unused and in the same condition that you received it. It must also be in the original packaging (not including the shipping materials originally used).

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To complete your return, we need some type of proof of purchase. Order numbers or order confirmation emails are both great ways to prove your purchase. Even if you don’t have these, email us with as much information as you can provide about the original purchase, and we can always try to locate your order for you. Generally, shipping charges are nonrefundable.

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ORDER CHANGES

Our policy is to have you request that your order be cancelled, and you can place a new order. That way, we can be sure the items you actually want are in stock.

 

EXCHANGES

We process exchanges as best we can with the available inventory on hand. Sometimes we find it easier to offer a refund on the original item purchased and allow you to make a new order with the item that you wish to receive instead.

 

PAYMENT METHODS

Blacksand Tactical accepts all major credit cards, PayPal, and cash.

 

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